Expert: Mark Hanke - 4/13/2011

Question
Hi,i just want to know how can i get your free guide
to reprogram my atm machines
i have mb1500 machines,thank you.

Answer
Hi - We can help with your reprogramming efforts.

Although you have the Minibank 1500 series, these questions will be relevant for readers with other machines also...


Here are some things to consider:
1) Do you have the master password for the ATM?
>> There are typically three passwords on an ATM:
  1) Operator password: lowest level of security. Provided ability to load settlement cash and run simple reports
  2) Service password: middle level. Provides ability to diagnose machine problems
  3) Master password: high level of security. Provide the ability to reset the terminal #, reprograming the master keys, denomination and most of the important stuff

>> to check if you have the master password:
  1) enter management mode and try to edit "Host setup"
  2) you should see "terminal ID" as an option. If you don't see it....then it is blocked and you have a lower level password.


Why is this important?
>> Because without the master password, we will need to reflash the ROM on the keypad prior to reprogramming the ATM
>> We can work around lack of a master password...it just take a bit longer.

Contact me (Mark Hanke) at Franklin ATM Service via email: mark@franklinatm.com and I can:
1) Confirm the current condition of your ATMs regarding reprogramming
2) get you the needed Programming guide (download for free)
3) get you the needed document for the reprogramming (data encryption keys)

You can reach me at (248)997-5647 or email (better).