Expert: Srini Nagarajan - 10/30/2005

Question
Where can I find a software designer/writer to develop business telephone software custom designed w/ following features.

We will hire individuals to make phone calls for business sales and research. We will pay them by the hour for actual telephone time only. Their calls would be recorded:

1. be recorded & contained on a single cd that can be used on any Windows based computer.

2. records all telephone calls

3. id's caller and called phone numbers

4. records seconds and minutes of each call

5. user will be paid per hour of actual telephone time with client. (many lawyers use similar recording sevices t0 justify billing their victims (clients).

6. each user will have their own cd(s) to take home and can work at their own pace, since paid by the hour of actual telephone time recorded.

7. each cd will have data-entry base for user to enter data and info about each call on the cd.

8. each call will be analysed for quality improvement and quality control.

9. cds will have capability of being uploaded with phone numbers to call, instructions for calling and talking, and other correspondence with the hired user.

Such software probably already exists with telemarketing companies but I don't know if the program allows take-home versions.

It doesn't seem like it would be much of a challenge to write this for an experienced writer.

We need it as soon as possible.  

Answer
Hi

There are plenty of software availble in the market. You can check the following link... it may help you

http://www.thesoftwarenetwork.com/Telemarketing-Software/


http://www.stratasoft.com/resources/industry/telemarketing-software.asp

-Srini