Expert: Ken Black - 5/5/2009

Question
Hello. I'm using a MacBook (OS X 10.5.6) with Adobe Acrobat 8. After using Acrobat with no trouble a few days ago, today whenever I try to open one pdf file, the program opens ALL pdf files on my computer. I can only stop it by force quitting. I know I can just use Preview to view files, but I like some of the Acrobat features. Have you ever seen this happen before?
Thanks!
Kelly

Answer
Hi Kelly,

I have not experienced this particular problem, but I have come across other issues that have caused my desktop to be filled with temp files when opening certain pdf files. You may be able to solve the problem by forcing Acrobat to create new preference files.

Try this:

1. Quit Acrobat.

2. Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:

-- Acrobat WebCapture Cookies

-- Com.adobe.Acrobat.Pro_ppc_8.0.plist or com.adobe.Acrobat.Pro_x86_8.0.plist

-- Acrobat Distiller Prefs and com.adobe.distiller8.plist (If you are troubleshooting an issue with Distiller.)

-- The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)

3. Restart Acrobat.

I hope that helps,

Thanks,

Ken Black

www.bestprintingonline.com