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Adobe Acrobat/Text in title will not print once converted to pdf

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Question
Hello Ken--
I have several documents in a template that has been used around my office quite a bit.  The documents have a first page header that includes the title of the document, written on a red colored box. On the word version, the title (the actual text) shows up fine.  However, once we convert to pdf, the box is there but the title (the actual text) disappears.

Can you offer any insight on why this may be?  We've tried everything we know how to do!

Thanks so much!
--Courtney  

Answer
Hi Courtney,

Double check that the fonts are set to be Embedded in the pdf options when creating the pdf.

If you are using the print to file method, be sure the "Do not include Fonts" box is not checked on.

Another possibility is the font being used is corrupt or has a licensing restriction (most microsoft fonts are this way). Try using a different font and see if it continues.

Thanks,

Ken Black

Adobe Acrobat

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Ken Black

Expertise

With over 20 years experience in graphic arts as well as working as a preflight and prepress technician for Best Printing Online, I can answer any questions relating to graphic design and printing. This includes but is not limited to Adobe Acrobat, Adobe Indesign, Illustrator, Photoshop, Quark Xpress and just about any other graphics related software.

Experience

Currently employed by Best Printing Online, I have been working as a graphic designer and printing professional for over 20 years. My experiences range from original design work including layout, illustration and photography to prepress production and troubleshooting. I have done consulting and training for some of the smallest print shops to the largest design agencies and printers in the industry.

Education/Credentials
Occupational Certificate in Darkroom and Printing Technologies from back when light tables and contacting frames were cool. Attended McHenry County College, Columbia College Chicago and Northern Illinois University and strive to attain new knowledge in this field wherever it may be hiding.

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