Adobe Acrobat/ADOBE Question

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Expert: Ken Black - 9/23/2010


Question

Adobe Output
Please see attached.  Can you please point me in the right direction on something like this?  I went to print this document into a PDF and the attached image is what I received.  Instead of letters I got little squares in thier place.  I'm wondering if this is a Adobe setting or my printer.  We are so confused.  

Answer
Hi Mark,

It looks like the font that has been used is not translating properly or has become corrupt. This is happening from the application that was used to create the original document and the resulting pdf.

Since I don't know what application you use to create the document, I can only offer a generalization, but, it should get you going in the right direction to solve the issue.

Look at the print settings from within the original application. Somewhere in the print set up dialogs you should find something to the effect of "Include fonts...." , "Send fonts..." or "Embed fonts..." etc.
Any of these could also have a "Do not send fonts..." checked to on, you would want this to be off.

Certain fonts, such as Lucida Sans Unicode or Times New Roman, or any of the typical system fonts, are licensed by Microsoft and are not technically "allowed" to be output to pdf. Try changing to a non-system font if this is the case.

Thanks,

Ken Black

Adobe Acrobat

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Ken Black

Expertise

With over 20 years experience in graphic arts as well as working as a preflight and prepress technician for Best Printing Online, I can answer any questions relating to graphic design and printing. This includes but is not limited to Adobe Acrobat, Adobe Indesign, Illustrator, Photoshop, Quark Xpress and just about any other graphics related software.

Experience

Currently employed by Best Printing Online, I have been working as a graphic designer and printing professional for over 20 years. My experiences range from original design work including layout, illustration and photography to prepress production and troubleshooting. I have done consulting and training for some of the smallest print shops to the largest design agencies and printers in the industry.

Education/Credentials
Occupational Certificate in Darkroom and Printing Technologies from back when light tables and contacting frames were cool. Attended McHenry County College, Columbia College Chicago and Northern Illinois University and strive to attain new knowledge in this field wherever it may be hiding.

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