About Carol Ott Expertise I can answer any questions that pertain to Acrobat 3.01, 4.0, and most questions pertaining to 5.0. I use PDF extensively, and was already selected as a "Ask the Expert" expert under my previous e-mail address, csott@earthlink.net.
Experience I have used Adobe Acrobat since version 2, and would consider myself to be an advanced user.
Expert: Carol Ott Date: 10/9/2003 Subject: Acrobat READER
Question I make up a page in Quarkexpress 5 and PDF it using
ACROBAT 5 (Distiller). I send the pdf to my client using
MAIL in Mac OSX.
One of my clients receives 1/2 of the pdf legibly and the
other half is a solid black in Acrobat READER. All other
clients do not have this problem. Any suggestions?
Dick
Answer Hi there --
Since only one of your clients seems to be experiencing this problem, I would attribute it to one of two things -- either they're having a problem with their computer (maybe not enough RAM to display the file properly?) or they need to uninstall and reinstall the latest version of Reader.
