About Justin VanAlstyne Expertise I have a full working knowledge of Adobe Acrobat 5.0 - 7.01. I have experience in creating interactive PDFs, embedding multimedia, web-based forms, creating presentations using PDF, advanced prepress preparation, PDF web optimization, color management, and using PDF as a soft-proofing tool. I do not have a lot of experience using Acrobat`s advanced Javascripting features, though a lot of custom functionality can be built into a PDF this way.
Experience
Past/Present clients Marsh, Inc. (http://www.marsh.com), Impel Corp (http://www.impelcorp.com), Home Properties (http://www.homeproperties.com)
Question Since you had a lot of experience with Acrobat, I thought you might know quite abit about the reader too.
Adobe Reader 6.01 refuses to open and freezes after I have used it once. If I reboot the PC then it will open PDF file again. Using it with a recent version of IE. I have tried reloading adobe reader, but continue to have the same issue. Do you know if there is a patch or setting change that I can implement?
Answer Deb,
There are no patches or fixes that I am aware of beyond 6.01. However, if you venture over to the Adobe Acrobat support page <http://www.adobe.com/support/products/acrobat.html> I put in keywords "freezes" and "restart" and got 141 results. Somewhere in there might be your exact problem. Most of them will probably skirt around the nitty-gritty problem and just have you uninstall and reinstall Reader, which may not be a bad idea to try if you haven't already.
My closest phenomenon to your problem is when I invoke Acrobat to open a PDF within IE (from a web link or something). If you try to do anything else on your machine while Acrobat is loading (even just switching programs briefly), it will stay on the splash screen and appear frozen. It's not actually frozen though, it just seems to take an extrodinary length of time to load then. I have also found that when it does this, it opens up the actual Acrobat program window behind my IE window, but still displays the PDF within the IE window. Closing the Acrobat program window causes the PDF in the IE window to close also. Normally I don't see any instance of the Acrobat program window when viewing a PDF in IE.
I am not sure if this is at all similar to your problem.
Sorry I couldn't be more help. These odd program freezing problems usually end up being caused by some Microsoft bug that you'll never fix without reinstalling a bunch of stuff. I have found that when my machine bogs down and I start getting frequent errors and strange happenings, it's time to wipe my drive clean and reinstall Windows. I will be glad to rid myself of Windows when I move to OSX in a few days.
