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Adobe Illustrator/Illustrator crashes while opening

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Question
Hello,
I am having a problem with my Illustrator CS. What I think may have caused it
was adding a symbol from tutorial disk. I came up with action script errors in
the console log. I have tried reinstalling and still I can not fully open Illustrator. I
am on a G5 PowerPC. Any thoughts?

Answer
Hi Deb,

Reset your AI by holding shift+opt+apple+ctrl right after you double click the app icon.

That should remove the offending symbol or scripts and reset back to install defaults. Reinstalling does not remove these things.

Thanks

Kevin

Adobe Illustrator

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Kevin Stohlmeyer

Expertise

I am an Adobe Certified Instructor. I can answer all your questions about Adobe Illustrator version 8 through the new Adobe CS5 versions.

Experience

I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this application to college students for the past 6 years. I now teach this as a corporate instructor.

Organizations
Milwaukee Adobe Users Group National Association of Photoshop Professionals C2 Graphics Productivity Solutions

Education/Credentials
BA - Graphic Design Adobe Certified Instructor - Illustrator Adobe Community Professional

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