Expert: Kevin Stohlmeyer - 2/4/2008

Question
QUESTION: Hi Kevin

I was wondering if you could enlighten me on something. We have recently
upgraded from CS2 to 3. With CS2 we used colour setting - Emulate Adobe
Illustrator 6. This was always a pretty good match to Pantone when printing.
We have tried to choose this setting in CS3 but every time we attempt to print
it crashes. I have searched the net for an answer, do you know why this is
happening or how to set the colour mode for the closest match to Pantone??

Any help would be appreciated
Thank you for you time
Regards
Helen

ANSWER: Hi Helen,

The issue is that when you print to your printer, which I am assuming is an inkjet, your colors and they do not match as well unless you turn that option on. Unfortunately, what you are really doing is turning your print doc into a non-postscript document that your printer can read. Most personal inkjets are not true post script printers so when you send a file, it converts it to RGB and then separates it out before printing.

Does your Illustrator crash every time you print or just when you try to emulate color from Illustrator 6?

If it crashes whenever you print, not just when you change that setting, it may be a printer compatibility issue. If it only crashes when you change that color setting,

I checked with Adobe, and there were no known compatibility issues, so I think your printer may not be compatible.

Thanks


Kevin

---------- FOLLOW-UP ----------

QUESTION: Hi Kevin thank you for your quick response. You are right we use inkjets.
Epson photo stylus 1290s and it only crashes on this setting. Do you know if
there is a colour setting suitable for a good match? Our setting at the
moment is North American General Purpose 2 (the standard setting).

Thank you again for your help
Regards
Helen

Answer
Helen,

I would keep your color setting on NA General Purpose 2. Check to see if you have the latest printer drivers. I know they were updating several print drivers because of CS3 and Apple Leopard compatibility issues and yours could be one of them. They also had a press release stating that they were no longer supporting several printers due to age.

Other than that, I don't know of any other solutions for this problem.

Thanks

Kevin