Expert: Amy - 3/19/2008

Question
QUESTION: Hi Amy.

I keep opening up an AI file and each time on startup it doesn't recognize a font that is in my Fonts folder. After I click on the font's name in the Font drop-down menu, the asterisk goes away but the font doesn't appear (the substitute font remains). If I re-install the font in my Fonts folder, all's okay.

Any ideas what's going on? Thanks.

ANSWER: Hi Ploni.

Hmmmmmmmmmm

Try rebuilding your font cache files.

Quit all Adobe products.
Locate all files on your machine that follow the naming pattern adobefnt*.lst where lst is a number. Like adobefnt08.lst

Delete all these lst files. They will be recreated as needed - they are cache files that Adobe creates for its application to load fonts easily upon their startup.

Restart Illustrator and see if it has the same problem.
That **should** fix it.

-Amy

---------- FOLLOW-UP ----------

QUESTION: Hi Amy. Thanks for responding. Unfortunately, your advice didn't work. I deleted all those adobefnt. files, restarted Illustrator, and found the font (Minion Web) unrecognized.

Any ideas? Thanks.

Answer
Hi again...

I was just reading some information about troubleshooting Opentype fonts...

http://www.adobe.com/type/browser/OTReadMe.html

See if anything in that article helps you. There's a lot to read, so I won't bother copying any of it here.

I *do* have a few fonts that behave erratically, too. Mostly freebies, though, not Minion.

Let me know.
Amy