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Question
My Illustrator will not open on startup i get this message
Error Signature
AppName: illustrator.exe AppVer: 13.0.128.0 ModName: quicktime.qts
ModVer: 7.4.1.14 Offset: 000984f
And then it will not open, i have tried this on two machines and exactly the same error.
Many Thanks
Adam
Hi Adam.
Try uninstalling Quicktime.
There are a few posts about this at adobe.com and other boards... and while there is no fix for it as far as I know, uninstalling QT seems to solve the problem temporarily.
If you absolutely need QT on your machine, you're going to have to install it as needed.
I know this isn't a great answer but it's all that I personally know how to do.
I'd also try installing older versions of QT after removing the current version.
Amy
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Questioner's Rating
| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | Thanks very much for the advice that worked a treat. Many Thanks again Adam | ||
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Adobe Illustrator
Amy
Expertise
I can help troubleshoot your Illustrator 9 through CS3 (and most CS4) problems and suggest the best way to get the results you need. Although I can help with some installation issues, my forte is prepress and how to use the tools and functions in the application itself.
Experience
I've been a graphic artist for over 20 years. Oh my God, 20 years.
Education/Credentials
Bachelor of Fine Arts
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