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Adobe Illustrator/mac CS2 illustrator crashing when opeing program

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Question
Hi my CS2 illustrator keeps crashing when I try to open the program. Should I
delete the preferences folder? My iphoto was doing the same thing when I
tried to open it. Please help. Thanks a lot

Answer
Hi Charlotte,

Try resetting the preferences for Illustrator. Hold down Shift+Ctrl+Opt+Apple as soon as you click the icon to startup. It will ask you to reset to default preferences. Click ok and see if it starts up.

If that doesn't work, I need to know more about your set up. What kind of mac, how much RAM, what version of Mac OS, etc. before I can help more.

Thanks

Kevin

Adobe Illustrator

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Kevin Stohlmeyer

Expertise

I am an Adobe Certified Instructor. I can answer all your questions about Adobe Illustrator version 8 through the new Adobe CS5 versions.

Experience

I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this application to college students for the past 6 years. I now teach this as a corporate instructor.

Organizations
Milwaukee Adobe Users Group National Association of Photoshop Professionals C2 Graphics Productivity Solutions

Education/Credentials
BA - Graphic Design Adobe Certified Instructor - Illustrator Adobe Community Professional

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