Expert: Kevin Stohlmeyer - 8/9/2008

Question
I'm working with several Adobe CS3 program - illustrator, photoshop, indesign.

at the past week I'm having the same problem with all those programs - i cant save the files I'm working on. whenever I'm trying to: "save" of "save as..", the adobe program stop working (without presenting any error message).

i tried to uninstall all the adobe CS3 programs, and to install it all over again - but the problem haven't solved.

any idea what to do?


Answer
Hi Avi,

Im just guessing here that you are using windows. If not, let me know, otherwise this came up before and here is what the solution was:

Until i found out that i had the "Print Spooler Service" set to manual. I always start this service manually when need to print things. So, when i started this service and did a print from MS Word, and latter on thought to give Adobe Illustrator another try, i created an illustration and click on save and WOW it saved my file without any crashes.

To test this worked fully, i opened an older version .ai file and did some changes and used the save and save as command, both worked.

Now this dealt with AI crashing, not other things, but they all have this component in common. If this doesn't work I have some scripts you can run to clean reinstall your apps. Also let me know what Operating system you are working in. (XP, Vista, Mac, etc.) so I can more accurately diagnose.

Thanks

Kevin