Expert: Kevin Stohlmeyer - 9/20/2009

Question
Hi,

I'm hoping you can help me with an Illustrator 10.0.3 question.
I recently upgraded my Microsoft office application to Office 2008 and now my "Swatch Libraries" don't show up. When I go to "window" and pull down to  "swatch library" there is nothing to choose from, as though there are no swatch folders in the pre-sets folder.

I have double-checked the pre-sets folder and all of my color swatches are where they're supposed to be. If I click directly on, say, Pantone solid coated "  an illustrator page opens with all of the Pantone colors, so the info is in there. It just isn't showing up in my files.

If I open an old file that already has Pantone colors in it, the ones I was working with are there, but I can't get to any new ones.

My "brush", "symbol" and "style" libraries all show up just as they're supposed to.

I've been working in Illustrator for something like 14 years and have never encountered this problem.
Any suggestions?

Thanks!
Elisa

Answer
Hi Elisa,

It sounds like the MS install corrupted some of your AI app. This could be the start of something worse. My suggestion, while I hate to say it, is to reinstall AI. Normally I do not suggest this, but it sounds like you may be missing some resource files.

Thanks

Kevin