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Adobe Illustrator/Missing Plug-ins
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Question
I use Illustrator CS3 on a Mac with OS 10.5.8. Recently the files I email
other people can not be opened. They get a file corrupted or missing
error. On the return email, there is a "missing Plug-Ins" box where the
artwork should be. I ordinarily send the files as EPS with fonts outlined.
What's up with that?
Hi Sherry,
It is the other person's email client corrupting your file. This is a typical issue with Outlook or Entourage users. The email app cannot read what kind of file it is, so it makes it "unknown" and when they send it back, it is corrupted.
Have you tried sending as a Press-Quality PDF? Same quality.
Kevin
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Questioner's Rating
| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | Thank you. That makes sense, because we are resorting to sending the PDFs and clients are able to work with those files as long as the Illustrator editing is checked. | ||
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Adobe Illustrator
Kevin Stohlmeyer
Expertise
I am an Adobe Certified Instructor. I can answer all your questions about Adobe Illustrator version 8 through the new Adobe CS5 versions.
Experience
I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this application to college students for the past 6 years. I now teach this as a corporate instructor.
Organizations
Milwaukee Adobe Users Group
National Association of Photoshop Professionals
C2 Graphics Productivity Solutions
Education/Credentials
BA - Graphic Design
Adobe Certified Instructor - Illustrator
Adobe Community Professional
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