Adobe Illustrator/Question

Advertisement


Question
QUESTION: Good day
I recently bought a used copy of Adobe CS3 and installed it onto my laptop. All of the programs like Indesign, Photoshop etc. are working fine.
However, when I try to open Illustrator I am getting the following message- "could not complete the request operation."
Also, Illustrator does not open.
Can you suggest what may be causing this and what can I try.

ANSWER: Hi S.

The license key is invalid. This is a risk when purchasing used software. It will not work.

Sorry

Thanks

Kevin

---------- FOLLOW-UP ----------

QUESTION: But it works for the other adobe programs like photoshop, indesign which is one the same installation cd. It is just illustrator that is not working.

Answer
Hi S.

It could be another program interfering with Illustrator.


Try this: hold shift+alt+Ctrl (PC) or shift+cmd+opt (Mac) as soon as you start the app (hold before the startup screen appears) to reset Illustrator.

It's not a guarantee but it's a start. The other issue could be a font conflict.

There are several tech docs on installation issues but I need to know what operating system you are running.

Thanks

Kevin

Adobe Illustrator

All Answers


Answers by Expert:


Ask Experts

Volunteer


Kevin Stohlmeyer

Expertise

I am an Adobe Certified Instructor, Adobe Community Professional and Adobe Freelance Professional. I travel nationally speaking on Adobe Creative Suite applications, including Illustrator and design. I can answer questions about Adobe Illustrator version CS1 through the all-new Creative Cloud.

Experience

I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this software in college/higher education and for an Adobe Authorized Training Center since 2000. I have been an active user of Adobe Illustrator as a professional graphic designer since 1994. I am also the author of the Adobe Illustrator Certified Expert Exam. I am a published author for Adobe Inspire Magazine, writing articles on Creative Suite applications including Photoshop, Illustrator and the Adobe Touch apps.

Organizations
Adobe Freelancers Program Adobe Influencers Program Milwaukee Adobe Users Group AIGA National Association of Photoshop Professionals C2 Graphics Productivity Solutions

Publications
Adobe Inspire Magazine Adobe.com Photoshop User Magazine Layers Magazine

Education/Credentials
BA - Graphic Design Adobe Certified Instructor - Photoshop, Illustrator, InDesign, Acrobat Adobe Community Professional - Adobe Creative Suite

Awards and Honors
Member, Adobe Influencers Program and Adobe Freelancer Member Spotlight, National Association of Photoshop Professionals, November 2011 Runner-Up, The Next Adobe Photoshop Evangelist contest, 2010, 2011 Runner-Up Layers Magazine Design Contest

Past/Present Clients
Harley Davidson, Reader's Digest, GE Medical Division, Kohl's Corporate, Bon-Ton/Boston Stores, Cramer-Krasselt, Marquette University, AIGA, Mattel/American Girl, Photoshop World

©2016 About.com. All rights reserved.