Adobe Illustrator/Question


QUESTION: Good day
I recently bought a used copy of Adobe CS3 and installed it onto my laptop. All of the programs like Indesign, Photoshop etc. are working fine.
However, when I try to open Illustrator I am getting the following message- "could not complete the request operation."
Also, Illustrator does not open.
Can you suggest what may be causing this and what can I try.


The license key is invalid. This is a risk when purchasing used software. It will not work.




---------- FOLLOW-UP ----------

QUESTION: But it works for the other adobe programs like photoshop, indesign which is one the same installation cd. It is just illustrator that is not working.

Hi S.

It could be another program interfering with Illustrator.

Try this: hold shift+alt+Ctrl (PC) or shift+cmd+opt (Mac) as soon as you start the app (hold before the startup screen appears) to reset Illustrator.

It's not a guarantee but it's a start. The other issue could be a font conflict.

There are several tech docs on installation issues but I need to know what operating system you are running.



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Kevin Stohlmeyer


I am an Adobe Certified Instructor, Adobe Community Professional and Adobe Freelance Professional. I travel nationally speaking on Adobe Creative Suite applications, including Illustrator and design. I can answer questions about Adobe Illustrator version CS1 through the all-new Creative Cloud.


I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this software in college/higher education and for an Adobe Authorized Training Center since 2000. I have been an active user of Adobe Illustrator as a professional graphic designer since 1994. I am also the author of the Adobe Illustrator Certified Expert Exam. I am a published author for Adobe Inspire Magazine, writing articles on Creative Suite applications including Photoshop, Illustrator and the Adobe Touch apps.

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