You are here:

Adobe Illustrator/How to fix my adobe illustrator error?

Advertisement


Question
hello, I know that you are an Illustrator professional but kindly answer to my indesign question also if possible because I don't see and indesign professional around. I have an issue with my adobe cs5 indesign and illustrator cs5. Indesign shows an error "Adobe Indesign is not properly licensed and will quit now". and the Illustrator quits automatically in seconds after the launch. I have searched for the solution and found two solutions. One is replacing the amtlib.dll extension and the second is enabling the Flexnet service. But both the options are not working I mean I don't even see the Flexnet service option in the local services list and I don't see the amtlib.dll file in the adobe indesign folder. pls help me out. I need an proper solution. Would be glad if you could give me a step by step solution.

If the two options are correct then please tell me how to find the .dll extension in indesign and illustrator folder and Flexnet service in the local services. Thankyou :)

Answer
Hi Niniya,

The easiest solution is as soon as you open the app, go to help>deactivate and it will wipe your registration. You can then re-enter your serial number and that should take care of it. If the issue persists I would call Adobe customer support and confirm your activation codes.

Removing the dll will not work as this has to do with licensing. Normally I see this when you have too many copies installed under the same ID.

Thanks

Kevin

Adobe Illustrator

All Answers


Answers by Expert:


Ask Experts

Volunteer


Kevin Stohlmeyer

Expertise

I am an Adobe Certified Instructor, Adobe Community Professional and Adobe Freelance Professional. I travel nationally speaking on Adobe Creative Suite applications, including Illustrator and design. I can answer questions about Adobe Illustrator version CS1 through the all-new Creative Cloud.

Experience

I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this software in college/higher education and for an Adobe Authorized Training Center since 2000. I have been an active user of Adobe Illustrator as a professional graphic designer since 1994. I am also the author of the Adobe Illustrator Certified Expert Exam. I am a published author for Adobe Inspire Magazine, writing articles on Creative Suite applications including Photoshop, Illustrator and the Adobe Touch apps.

Organizations
Adobe Freelancers Program Adobe Influencers Program Milwaukee Adobe Users Group AIGA National Association of Photoshop Professionals C2 Graphics Productivity Solutions

Publications
Adobe Inspire Magazine Adobe.com Photoshop User Magazine Layers Magazine

Education/Credentials
BA - Graphic Design Adobe Certified Instructor - Photoshop, Illustrator, InDesign, Acrobat Adobe Community Professional - Adobe Creative Suite

Awards and Honors
Member, Adobe Influencers Program and Adobe Freelancer Member Spotlight, National Association of Photoshop Professionals, November 2011 Runner-Up, The Next Adobe Photoshop Evangelist contest, 2010, 2011 Runner-Up Layers Magazine Design Contest

Past/Present Clients
Harley Davidson, Reader's Digest, GE Medical Division, Kohl's Corporate, Bon-Ton/Boston Stores, Cramer-Krasselt, Marquette University, AIGA, Mattel/American Girl, Photoshop World

©2016 About.com. All rights reserved.