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Adobe Illustrator/Illustrator cs6 won't open files


Hi there,

I just got this new notebook:
OS - Windows 8
HDD - 24GB SSD cache + 500GB (5400 Rpm)
RAM - 4.00 GB, DDR3 1600MHz
Version of application - CS6

I installed the adobe creative suite design and web premium, opened the illustrator and when trying to open files created in CS5.5 I keep getting an error message  - "This file cannot be found". Checked out photoshop and there I have no problem opening cs5 psd files.

What seams to be the problem doctor...?

Hi Elana,

Did you install over a copy of CS5 or earlier or did you do a clean install (remove all old software and install CS6 cleanly)? Did you run all updates?

If you did not do a clean install, you could have remnants of CS5 or earlier still installed effecting your CS6.

Use this cleanup tool to remove any older versions and try again. If it still errors out, uninstall CS6, then run the cleaner tool to remove everything and do a fresh install. Be sure to run all updates after install.



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Kevin Stohlmeyer


I am an Adobe Certified Instructor, Adobe Community Professional and Adobe Freelance Professional. I travel nationally speaking on Adobe Creative Suite applications, including Illustrator and design. I can answer questions about Adobe Illustrator version CS1 through the all-new Creative Cloud.


I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this software in college/higher education and for an Adobe Authorized Training Center since 2000. I have been an active user of Adobe Illustrator as a professional graphic designer since 1994. I am also the author of the Adobe Illustrator Certified Expert Exam. I am a published author for Adobe Inspire Magazine, writing articles on Creative Suite applications including Photoshop, Illustrator and the Adobe Touch apps.

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