You are here:

Adobe Illustrator/AI CS6 export to JPG problem


QUESTION: Dear Kevin Stohlmeyer ,

I use MAC PRO with 32GB RAM and 500GB HDD, OS MAC Lion.
When I try to export the artwork from AI CS6 to JPG file format with resolution 150 ppi. I got this error:
"unable to export at this resoultion. Please lower the resolution and try again".

I must export to 150 ppi and cannot reduce lower.

What's wrong?

Best Regards,

Aslan Cheng

ANSWER: Hi Aslan,

How big of a file are you trying to export?



---------- FOLLOW-UP ----------

QUESTION: Dear Kevin,

The file size about 25mb.




ANSWER: Hi Aslan,

How physically big is it in inches? 20x40? 8x10? etc.



---------- FOLLOW-UP ----------


In inches around 40x100


Best Regards,


Hi Aslan,

First, this is not an error. Your file is physically too big to export out at that resolution for Illustrator. I'm assuming you are printing a banner or large format print. Normally for large format printing, you would design this to scale (25%, 50%) and then export out at a higher resolution. This is a common error if you are not familiar with large format printing and Illustrator.

if your printer cannot take an eps or ai file, you have two options. First you can reduce the artwork and art board down to 50% actual and try an export at 300 ppi, the end result would be the same size jpg file. If that is still too big, reduce to 25% and then export at 600 ppi. Second option - if you have Photoshop, you can try opening the Illustrator file and then saving out as a jpg at the proper resolution.

At the current size and your requested resolution, this will not export as a jpg. It may export out at 72 ppi.



Adobe Illustrator

All Answers

Answers by Expert:

Ask Experts


Kevin Stohlmeyer


I am an Adobe Certified Instructor, Adobe Community Professional and Adobe Freelance Professional. I travel nationally speaking on Adobe Creative Suite applications, including Illustrator and design. I can answer questions about Adobe Illustrator version CS1 through the all-new Creative Cloud.


I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this software in college/higher education and for an Adobe Authorized Training Center since 2000. I have been an active user of Adobe Illustrator as a professional graphic designer since 1994. I am also the author of the Adobe Illustrator Certified Expert Exam. I am a published author for Adobe Inspire Magazine, writing articles on Creative Suite applications including Photoshop, Illustrator and the Adobe Touch apps.

Adobe Freelancers Program Adobe Influencers Program Milwaukee Adobe Users Group AIGA National Association of Photoshop Professionals C2 Graphics Productivity Solutions

Adobe Inspire Magazine Photoshop User Magazine Layers Magazine

BA - Graphic Design Adobe Certified Instructor - Photoshop, Illustrator, InDesign, Acrobat Adobe Community Professional - Adobe Creative Suite

Awards and Honors
Member, Adobe Influencers Program and Adobe Freelancer Member Spotlight, National Association of Photoshop Professionals, November 2011 Runner-Up, The Next Adobe Photoshop Evangelist contest, 2010, 2011 Runner-Up Layers Magazine Design Contest

Past/Present Clients
Harley Davidson, Reader's Digest, GE Medical Division, Kohl's Corporate, Bon-Ton/Boston Stores, Cramer-Krasselt, Marquette University, AIGA, Mattel/American Girl, Photoshop World

©2017 All rights reserved.