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Adobe Illustrator/cant open illustrator error message


Hi ~

I initially opened illustrator and my tool bars and applications were missing. I tried retrieving them and was unsuccessful. I closed down and tried to reopen and now i am getting an error message saying "missing required plug ins" and I cant open at all. I am a freelance designer and work from home and have no one to help me.

Hi Kim,

It sounds like you have a corrupted install. You may have to reinstall your Illustrator, but first try this. When you open your app before the startup screen appears, hold Shift+Ctrl/Cmd+Alt/Opt to reset your preferences. This may fix this as well.



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Kevin Stohlmeyer


I am an Adobe Certified Instructor, Adobe Community Professional and Adobe Freelance Professional. I travel nationally speaking on Adobe Creative Suite applications, including Illustrator and design. I can answer questions about Adobe Illustrator version CS1 through the all-new Creative Cloud.


I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this software in college/higher education and for an Adobe Authorized Training Center since 2000. I have been an active user of Adobe Illustrator as a professional graphic designer since 1994. I am also the author of the Adobe Illustrator Certified Expert Exam. I am a published author for Adobe Inspire Magazine, writing articles on Creative Suite applications including Photoshop, Illustrator and the Adobe Touch apps.

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