Adobe Illustrator/Problem opening AI files


For some reason I have to restart illustrator almost every time I want to open another AI file.  Sometimes it allows me to open at least 2 files...But most the time when I drag (or try to open a file through the menu) it doesn't do anything.  It doesn't freeze up but it just acts like it doesn't understand the command of opening a file.  Is there a setting that might have gotten switched on by accident? I even tried reinstalling it and no luck :(


What version of illustrator and operating system are you running? The more details about your setup the easier it is to pin down the answer.



[an error occurred while processing this directive]---------- FOLLOW-UP ----------

QUESTION: Illustrator CS6 (16.0.4) on iMac OSX 10.8.4

Hi Dre

Try holding down shift+opt+cmd after you double click the AI icon to start Illustrator. Be sure to hold them down before the startup screen opens and until the app has fully opened.  This will reset Illustrator. If not, normally this sounds like you have it installed on more than two systems but let's see what happens with this.



Adobe Illustrator

All Answers

Answers by Expert:

Ask Experts


Kevin Stohlmeyer


I am an Adobe Certified Instructor, Adobe Community Professional and Adobe Freelance Professional. I travel nationally speaking on Adobe Creative Suite applications, including Illustrator and design. I can answer questions about Adobe Illustrator version CS1 through the all-new Creative Cloud.


I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this software in college/higher education and for an Adobe Authorized Training Center since 2000. I have been an active user of Adobe Illustrator as a professional graphic designer since 1994. I am also the author of the Adobe Illustrator Certified Expert Exam. I am a published author for Adobe Inspire Magazine, writing articles on Creative Suite applications including Photoshop, Illustrator and the Adobe Touch apps.

Adobe Freelancers Program Adobe Influencers Program Milwaukee Adobe Users Group AIGA National Association of Photoshop Professionals C2 Graphics Productivity Solutions

Adobe Inspire Magazine Photoshop User Magazine Layers Magazine

BA - Graphic Design Adobe Certified Instructor - Photoshop, Illustrator, InDesign, Acrobat Adobe Community Professional - Adobe Creative Suite

Awards and Honors
Member, Adobe Influencers Program and Adobe Freelancer Member Spotlight, National Association of Photoshop Professionals, November 2011 Runner-Up, The Next Adobe Photoshop Evangelist contest, 2010, 2011 Runner-Up Layers Magazine Design Contest

Past/Present Clients
Harley Davidson, Reader's Digest, GE Medical Division, Kohl's Corporate, Bon-Ton/Boston Stores, Cramer-Krasselt, Marquette University, AIGA, Mattel/American Girl, Photoshop World

©2017 All rights reserved.

[an error occurred while processing this directive]