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Adobe Illustrator/Illustrator CS6 - just downloaded -not working


I used time machine since I accidentally erased some component of illustrator from my hard drive.  After that Illustrator wouldn't open so I deleted all adobe products from my computer then reinstalled the disk.  Once it was reinstalled I opened up illustrator and I tried creating a new document and all that I got was a charcoal rectangle on the upper left part of the screen. Nothng shows up! My tool bar doesn't either, just the menu bar at the very top.  What do I need to do to fix this? Thank so much.

Hi Dre

In order for this to work you need to run the Adobe uninstaller that comes with CS6, then download the Adobe cleaner tool found at:

Here is a link with steps to properly uninstall your products. After you are done, you can reinstall without issue.



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Kevin Stohlmeyer


I am an Adobe Certified Instructor, Adobe Community Professional and Adobe Freelance Professional. I travel nationally speaking on Adobe Creative Suite applications, including Illustrator and design. I can answer questions about Adobe Illustrator version CS1 through the all-new Creative Cloud.


I am an Adobe Certified Instructor for Adobe Illustrator and have been teaching this software in college/higher education and for an Adobe Authorized Training Center since 2000. I have been an active user of Adobe Illustrator as a professional graphic designer since 1994. I am also the author of the Adobe Illustrator Certified Expert Exam. I am a published author for Adobe Inspire Magazine, writing articles on Creative Suite applications including Photoshop, Illustrator and the Adobe Touch apps.

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Member, Adobe Influencers Program and Adobe Freelancer Member Spotlight, National Association of Photoshop Professionals, November 2011 Runner-Up, The Next Adobe Photoshop Evangelist contest, 2010, 2011 Runner-Up Layers Magazine Design Contest

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