Adobe Illustrator/Adobe Acrobat

Advertisement


Question
Hi Amy - I received a document I need to click on to navigate to a webpage.  When I do click on the link,  I get this message:

The plug in required by this action is not available. Information about the missing plug in might be available on the Adobe website.

Of course it's not.  Have you any idea how to fix this? Thanks.

Answer
Wow.  I answered this question immediately but apparently you did not receive the answer? I wondered why you weren't responding.  Thought you had just given up.

My answer wasn't great... basically I need to see the document.  In short, the message you're receiving probably has nothing to do with a plug-in... but I need to analyze the document.

I'm sorry you didn't receive the reply!  I hope you receive it this time.  This happens once in awhile - probably a glitch.

Please send the PDF document to my yahoo acct:
AmyLynPace@yahoo.com

Thanks!
Amy

Adobe Illustrator

All Answers


Answers by Expert:


Ask Experts

Volunteer


Amy

Expertise

I can help troubleshoot your Illustrator 9 through CS3 (and most CS4) problems and suggest the best way to get the results you need. Although I can help with some installation issues, my forte is prepress and how to use the tools and functions in the application itself.

Experience

I've been a graphic artist for over 20 years. Oh my God, 20 years.

Education/Credentials
Bachelor of Fine Arts

©2012 About.com, a part of The New York Times Company. All rights reserved.