Expert: Tom Rouze - 7/19/2005

Question
PC.  Windows XP operating system.  It still shuts down if I try to print certain files from the c drive, but prints fine from my USB stick, or if I copy, paste and rename.  Maybe the files are corrupt or something.  Thanks again, I did get all my files printed.

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Followup To
Question -
I sent this info in the response section as well (Thank you!)  I did try saving and printing as a pdf but it printed with errors.  So then I tried some of your advice from a previous question and converted all the font to outlines and then copy and pasted into a new document.  So far that has worked for one of my files, I have 3 other files to print so I will continue to try that!  But if you have any ideas on preventing this shut down in the future... please let me know!

Thanks again!

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Followup To
Question -
After opening AI files from my desktop, whenever I send them to a printer, after like 3 seconds, Adobe Illustrator 10 will just shut down on me.  Previously, I've found when I open files off of my USB stick, I don't seem to have that problem.  Today, I happened to leave my USB stick at home.  Please help, I must print out these files today!
Answer -
Hi Karin,
Let's try to get this thing printed for you first then we can try to solve the quitting part.
If it quits only when you sent it to a printer can you save it in an earlier version like 9?  Then open it in 9 and try to print from there.  If that doesn't work save it as a PDF and print from Acrobat.  Hopefully that will get you through today! Let me know if this worked, if not, then we'll try somethin else.

Thank you,
Tom
Answer -
Hi Karin,
I hope you were able to get all the files printed.  I know that can be frustrating when you have a tight deadline.
I asked some friends of mine about the shutting down issue but haven't heard back.  I don't think I asked, Are you Mac or PC?

Thank you,

Tom

Answer
Hi Karin,
Yes, it sounds like corrupted files or a conflict of some kind.  Especially since you can print if you use your USB sitck (I love those things!).  I don't know where to start with troubleshooting a PC for conflicts or currupted files.  But at least you found a way around it for now.  Maybe if and when you upgrade to CS this problem may go away... hopefully.

Thank you,

Tom