Expert: Amy - 9/20/2007

Question
QUESTION: I am attempting to print a file created in Illustrator and then placed into Photoshop, however when I try to print it from photoshop, it prints in a very corrupted manner and will not stop printing until the printer itself is manually reset.  However, bringing back the document to Illustrator (even after having made changes to it in photoshop) allows it to print just fine.  Can you help?

ANSWER: What method are you using to place it into PhotoShop?
For example, are you opening it in PhotoShop and parsing it?
Are you trying to copy and paste as Paths?
Are you printing to a PostScript printer?



---------- FOLLOW-UP ----------

QUESTION: Using the "Place" option under the "File" menu.  The printer is a Ricoh Aficio CL7300.  The OS is Mac OS X.  Even copying and pasting the opened files graphics into a new photoshop document will not allow it to print.  If you need more info please feel free to ask.

Answer
Hi Benjamin.

It sounds like a printer issue to me. It's not handling the document's content properly... it's spitting out pages of postscript.

First, check the driver settings. Are you using the latest driver? I'm thinking PS Level 3 error????
http://www.ricoh-usa.com/downloads/downloads.asp?tsn=Ricoh-USA&path=http://suppo

Other troubleshooting:
Can you print to a PDF then print that PDF?

What happens if you save the file you are placing as an EPS, then place it in PhotoShop?

What happens when you open the AI file in PhotoShop? Can you print then?