Expert: Amy - 7/25/2006

Question
I am using Illustrator 10 on PC, with windows XP professional. The entire program is closing when I try to save a new file and also sometimes when I try to "save as" -- no error messages at all, the whole program just closes down & disappears. I thought it might be a windows explorer problem but so far have not had problems with any program except Illustrator. Have uninstalled & re-installed the program but problem still present.  

Answer
Hi Debbie,

Another person recently had a similar problem, so I am going to ask you to try the solution that worked for him.

If it doesn't work, please let me know!  

Here it is:

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I wonder if this is the bug that people are talking about where there are no fonts in the Adobe Required Fonts folder.

Apparently, there's some installation bug that removes these fonts. Can't remember which versions it involves but it's worth a shot.

Check out that folder and see if it's got about 160 fonts in it or only 1 font. If it has only 1 font, the answer is to reinstall CS and move that folder to a safe location, install CS2 (which installs a "bad" Adobe Required Fonts folder), then move the folder you rescued back to its required location.

If this isn't the problem, it could be that the font you are attempting to embed is not "embeddable."  Some fonts aren't but can't communicate it to AI properly. Normally you would get a "can't embed font" message, right?

Anyway. If this is only happening with one particular font face, I'd also use a font util to check to see if the font is corrupt, although since you can save w/embed in EPS, I'm leaning toward the font folder bug. (Debbie, check all your fonts for corruption)

I'd like to know which error you're receiving, too.

-Amy Pace