Expert: Amy - 7/24/2007

Question
Hi! I have Illustrator CS2 on PC. This message show on my screen about a file very important for me and don't have support for this file. Please help. Thanx.

Answer
Hi Julio,

The file is most likely corrupt.

You could try:
1 - Create a new Illustrator document.
2 - Choose File > Place
3 - Locate the bad file
4 - Do not check the LINK option
5 - Click Place.

If it works, you will be able to work on the file. Layers will be lost, though, if you had any.

Other than that, there is currently no way to repair a damaged Illustrator file. I believe Adobe is working on that, though.

The other thing you could try, if you have Distiller, is to try to Distill the file and create a PDF, then open the PDF in Illustrator. I've had that work occasionally.

Good luck!!
Amy