Expert: Amy - 10/5/2006

Question
using a PC, I am unable to find my AIprefs (searched) and tried using the XP (Documents and Settings\username\Application Data\Adobe(this is the part that isn't there)\Adobe Illustrator 10. directions to locate, missing something.  I can not view my layers pallete.  I tried F7 and when I go to window and select "Layer" it won't pop up and the Layer option remains unchecked.  

Answer
Hi Amanda,

Sounds like you may need to sign in as Administrator

-OR-

Your folders are hiding documents. That's a setting for protecting PCs.

You need to go to the folder you mentioned:
C:\Documents and Settings\username\

And choose TOOLS>FOLDER OPTIONS>VIEW (tab)>HIDDEN FILES AND FOLDERS>SHOW HIDDEN FILES AND FOLDERS

Then you'll see another folder...
Application Data\Adobe\Adobe Illustrator 10

I think you can also choose to show hidden files and folders when performing a search on your PC.

Hope this helped - you're right, by the way, the Layers menu will come back when you reset the prefs.

-Amy