Expert: Amy - 10/29/2007

Question
QUESTION: iv installed illustrator cs2 and there aren't any fonts atall to choose from, i'v looked in the adobe illustrator cs2 folder under fonts and there isn't anything there atall
is there anything i can do to get them?

ANSWER: Hi Sam

Illustrator should be using your system fonts as well as the ones that aren't in the folder you're talking about.

QUIT all Adobe apps
Locate and delete all fonts matching the naming pattern adobefnt*.LST (make SURE they are LST files).

Restart Illustrator.

As far as the fonts not being installed into your Adobe folder, I recommend you try the install again.

Good luck!
Amy


---------- FOLLOW-UP ----------

QUESTION: thanks amy for replying
i have tried all this and i can choose fonts if i go into the "type" option and then fonts but not in the main menu bar where it has "caracter".  it also wont save my file when there is type included, it comes up unknown error occured and wont save atall.
any ideas? thanks for helping me :)

Answer
Hi sam.

First, try resetting your preferences.
Directions:
  1. Quit Illustrator.
  2. Drag the Adobe Illustrator CS2 Settings folder from the Users/ [user] /Library/Preferences folder to the Trash.
  3. Restart Illustrator.

This probably won't work but it is worth a shot.

Unfortunately, I think you may have a bad/corrupt font in your collection of fonts.
Directions for removing/troubleshooting fonts here
Mac:
http://kb.adobe.com/selfservice/viewContent.do?externalId=327791&sliceId=1
Windows:
http://kb.adobe.com/selfservice/viewContent.do?externalId=328607&sliceId=1

You didn't specify which platform, so I included links to both troubleshooting documents. Fair warning, isolating and removing damaged fonts can take a long time.

reinstalling AI won't help - the fonts will still be damaged.

Let me know...
Amy