Expert: Amy - 12/26/2004

Question
hi Amy!

nice name!
i installed a dr stika driver on my p4 and now it takes ages for ill.10 to try open, it just like stalls! i've tried uninstalling ill.& dr stika and reinstalling it but nothing! i dont know were to find that driver to get rid of it or what it's called!
i started a grafx service from home and i need to do stuff in ill. to send to dr stika to cut vinyl, dr stika doesn't have a brezier tool so i'm stuffed.

thanx in advance for your help

"pixelworx-were we make pixels work for you"

Answer
Greetings, Jacques!

I imagine that you've been using AI10 for some time without incident and this problem began immediately upon installing Dr Stika and the vinyl cutter driver.

Illustrator might be choking during load when it encounters the vinyl cutter's driver, since when Illustrator starts it customizes some of its settings (like paper sizes) based on your currently selected printer driver. I guess the first thing I'd do is go to your printers and make sure that you do not have your vinyl cutter selected as the default printer for your computer.

The next thing I'd do is throw away Illustrator's preferences:
1) Quit Illustrator
2) Locate the aiprefs file and delete it.
3) Restart Illustrator

And if you haven't already, I'd visit
http://www.rolanddga.com/support/file.ASP?fc=185&dept=&T=&ST=&ft=119

and download the 2.2 upgrade for Dr Stika.

There are many many other things that can cause this stall during load. Do you know how to start your PC in safe mode?  Before going so far as to reinstall Illustrator 10, you should try to launch Illustrator while in safe more and verify that you have no problems. If it loads and runs fine in safe mode, you can be fairly sure that the conflict is with a driver, font, or plug-in.

If you need more help, try reading this document:
http://www.adobe.com/support/techdocs/2a396.htm

Good luck with your business!
Amy Pace