Expert: Amy - 10/16/2006

Question
you i see where the problem is, i installed cs2 over cs and then deleted the cs :)...so what do i do now?
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Followup To

Question -
hi,
i'm having trouble with saving my files in illustrator CS 2...every time i want to save i get "an unknown error has occurred"..i dind't have this problem before, i suddenly appeared...i've tried re-installing, but it doesn't help :(...could you please help me?
I'm running this program on PC.
greetz
tom

Answer -
Hi Tom,

There are a number of possible soloutions for you... available at Adobe.com in their knowledgebase, which I have pasted below. #3 and #4 usually work for immediate solutions. #1 and #2 should be looked at if you have more time to troubleshoot.

In addition to the list below, there's a problem that occurs when you install CS2 over CS and then remove CS. There's a required fonts folder that is deleted if you do it that way. If you installed CS2 over CS, please check your machine for a required fonts folder and if there are about 160 fonts in there, you're okay. If there are significantly fewer fonts in that folder, please get back to me and I'll e-mail you the next steps.

Anyway, here's what else Adobe says about that error

http://www.adobe.com/support/techdocs/332690.html

Support Knowledgebase
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Solution 1: Re-create the Transparency Flattner Presets file.

1. Quit Illustrator.

2. Rename the Transparency Flattener Presets file (for example, to Transparency Flattener Presets.old) located in Documents and Settings\ [username] \Application Data\Adobe\Adobe Illustrator [version] Settings.

3. Start Illustrator. Illustrator creates a new Transparency Flattener Presets file.


Solution 2: Repair or reinstall Illustrator.

To repair Illustrator:

1. Choose Start > Settings > Control Panel > Add/Remove Programs.

2. Do one of the following:

-- Select Illustrator CS2, and then click Change/Remove. Follow the on-screen instructions to repair Illustrator.

-- Select Adobe Creative Suite 2, and click Change/Remove. Follow the on-screen instructions to repair the Illustrator component.


Solution 3: Save your file as an EPS file.

1. In Illustrator, choose File > Save As.

2. Specify a file name and location.

3. Choose Illustrator EPS (*.EPS) as the Format and click Save As.


Solution 4: Save your file without PDF compatibility.

1. In Illustrator choose File > Save As.

2. Specify a file name and location.

3. Choose Adobe Illustrator (*.AI) as the Format and click Save As.

3. Deselect the Create PDF Compatible File Option and click OK.


Note: If you choose the Create PDF Compatible File option, Illustrator creates an accompanying PDF file that is compatible with any application that recognizes PDF files.

Answer
CS2 installs a "bad" Required Fonts folder. If you can locate the Required Fonts folder on your machine and can verify that there are significantly fewer than about 160 fonts in there, you will need to uninstall CS2, then install CS.

After you install CS, you must locate that required fonts folder and move it to a safe place - like the desktop.

Then install CS2.  When you are done installing CS2, you will move the Required Fonts folder that you moved to the desktop (which should have lots of fonts in it) back to its proper location, replacing the bad Required Fonts folder.

Hope this helps
Amy