Expert: Amy - 4/15/2007

Question
im using cs if that makes any difference the toolbox has completely disappeared and i dont know how to get it back the tutorials say its a checkbox in window but it just isnt there also followed a video tutorial that told me to delete the illustrator preferences hope you can help because its driving me CRAZY!! lol thanx in advance.

Ryan

Answer
Hi Ryan,

Well, usually resetting the preferences fixes many problems, so let's make sure you did that correctly
1 - QUIT Illustrator
2 - Locate and DELETE AIPrefs file
3 - RESTART Illustrator

But it seems that it could be a corrupt Workspace? Delete the AIWSPrefs file (in the Settings folder), too.

There seems to be a bug in CS2 that causes random window vanishings...  people running CADtools report this problem more often. To work around it, you could set up and save a workspace with the palette arrangement you like and then the next time your tools disappear, load the saved workspace.

Just to cover all bases, there's Window > Show/Hide Tools.  I'm sure you've toggled that.

Then there's the possibility that it's behind something else, so hit Shift+Tab and all the windows except the tool box should go away.

Let me know if anything helped, and we'll go from there.

-Amy