Expert: Scott Valentine - 3/24/2008

Question
Dear Scott! I using photoshop for web graphic, printing works and photo
adjusting since Photoshop 5.5 and never had problems in color setting
until now. I have a graphic card that allows to use two monitors (Sony
and ViewSonic). Any other graphic applications (Neat Image, In Design,
Flash) shows colors normally but all photoshop family (Photoshop 7, SC,
Album 2, Album 3) shows very limited almost opposite colors according
to Color Wheel. All image looks like neon colors of deep blue, hot pink
and lime green - like color negative. I tried different settings,
check monitors resolutions (it is 32 not 16) and only turning Color
Management Off - shows some positive result but still a lot of pink (red turns
into violet and burgundy turns into black) I understand that there
something in the process (or setting of the profile) that read the opening
image but I don't know how to fix it. By the way - changing in the
color setting seems doesn't show any visually noticeable changing in the
image reading. I would be really appreciated if you can solve the
problem and help me to fix it. For such long time of using Photoshop a very
reliable tool for Graphic Designer, it is my first experience that I
couldn't find a solution on my own and really need professional help.
Thank you in advance, Sergey Nesterov


Answer
Hi Sergey,

It sounds like you have a corrupt color profile. The simple solution is to launch Photoshop while holding down the Shift key. This will give you an option to reset your preferences (click OK to accept it), and should take care of your problem.

The other possibility is that you have Adobe Gamma correction running, which may have the faulty profile. If resetting your Photoshop preferences doesn't work, try removing Adobe Gamma from your startup folder or uninstalling it altogether.

Please let me know if this solution doesn't work for you, and I'll try to help you with some other possibilities.

Cheers,

-Scott