Expert: Glen Demers - 1/8/2009

Question
QUESTION: I just installed photoshop from the adobe creative suite 4 design premium software and everytime i open a photo in it the photo has multiple black triangles going through it and in other photos it has multiple black lines. how can i fix this?

ANSWER: Hi tejan,

I'm sorry but I can't replicate your problem and I'm not familiar enough with Photoshop CS4 to make a guess what could be causing these marks.
Have you tried contacting Adobe or submitting the question in their forum or to other experts here?

Glen Demers
Adobe Certified Expert, Photoshop 7
Prepress Technician, Best Printing Online
www.bestprintingonline.com

For more Photoshop tips please visit our help pages here

---------- FOLLOW-UP ----------

QUESTION: hey sorry to bother you again and i know you said youre not familiar enough with cs4 but maybe what i just found out could help. when the photo is at 100% or lower is when its all weird with black triangles and lines but as soon as i magnify it too 200% it goes normal. maybe you know what that means, if not its okay.

Answer
Hi tejan,

I know Adobe made some improvements to their scaling redraws of images and there may be some glitches with that. You could try saving images with different formats or byte orders and see if there are any adjustments you can make to picture previews under preferences.
It could be just a low memory issue, try allocating more memory to Photoshop or turn off other apps.

Good Luck and let me know what you find out.

Glen