Expert: Kamal Krishna - 11/20/2009

Question
QUESTION: Hi Kamal
When I try to use a brush in Adobe Photoshop 7.0 a popup say's (could not use brush tool because the scratch disks are full). What is this, where is this and how can I fix it. The same thing happens no matter which brush I try to use. After closing the program and restarting it again another popup said (You currently have Adobe Photoshop's primary Scratch and Windows primary paging file on the same volume, which can result in reduced performance. It is recommended that you set Adobe Photoshop's primary Scratch volume to be on a different volume, preferably on a different physical drive).
I am at a total loss as what to do, I hope you can help.

Carol

ANSWER: Hi Carol,
go to edit>Preferences>Performance.

there under scratch disks.
check the boxes of other drives eg. D,E,F etc.

also using the up and down arrows change the order of the drives. like shown in the attached image.
(attached image is not 7.0 but i hope its similar)

hope this helps

- Kamal Krishna

---------- FOLLOW-UP ----------

QUESTION: Hi Kamal
 First of all thank you for getting back to me so fast.
Unfortunately I ran into problems from the start. When I went to edit > preferences there was no performance listed. I tried to take a screenshot for you but it closed the preference box and I only got a shot of my adobe photoshop page so I'm typing what came after preferences on my screen, [File Handling...Display & Cursors...Transparency & Gamut...Units & Rulers...Guide,Grid & Slices... Plugins & Scratch Disks...Memory & Image Cache].
I went to Plugin's & Scratch Disk's but got nowhere with that either. The only other drive on my computor is D and all that say's is to install a removeable media disk.
I'm not sure if any of this information will help you in helping me but I can hope.

Carol

ANSWER: Hi Carol,
sorry for the delayed reply.

under plugins & scratch disks menu
for the primary you select the D drive and secondary can be C. (assuming C is where Photoshop is installed.)
this should help. else you will have to:
take a backup of old files which you dont require and clean up some space.
or upgrade your hardisk space, may be buy another harddisk.

hope this helps.
feel free to let me know for further clarification if any.

- Kamal Krishna

---------- FOLLOW-UP ----------

QUESTION: Hi Kamal

It won't let me use the D Drive and I'm not sure which files to clean up, I've removed about half of my brushes as well as my plugins but this didn't work either. I'll work on it a while longer but I fear I'll have to kiss it goodbye since I don't want to spend the money on another harddisk.
Thank you I appreciate the time you spent in trying to help me with this problem.

Sicerely Carol

Answer
Hi Carol,
You dont have to remove the brushes and plugins, as they wouldnt takeup much space. Its the files.

"It won't let me use the D Drive" why would that happen? Is D: another partition in your computer or is it a CD drive?

can you tell me your harddisk space? i think its too less for Photoshop.
try sending me the 'printscreens'of whatever you can.

Dont give up yet, let me see if i can hep you.

- Kamal Krishna