Expert: Kevin Stohlmeyer - 7/1/2010

Question
thank you Kevin for your reply.
I'm running Win. XP home addition.I did not upgrade any thing.
The problem as I mentioned before is that " any JPG files I opened and try to edit using any of the tools, like paint brush or clone or burn and so on they do not functioned. That is all.
no error messages appeared just that the tool does not work.
hope this information will help.

Answer
Hi Ragai,

It's a pretty broad error to pinpoint what is going on, but I have a two ideas.

If you are a Wacom tablet or other device installed besides just a mouse, uninstall the drivers and download the latest drivers from Wacom.

The other is to run the updates from Adobe regarding this tech document:

http://kb2.adobe.com/cps/331/331779.html

The updates can be found here:

http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows

Hope this helps.

Kevin