Expert: LizaL - 1/24/2006

Question
Thanks Lisa~

Actually the crash happened when I was using the pen tool and making a line under some text.. I think I tried to use the move tool incorrectly and it crashed the system. No error messages where given.

Here is a Screenshot of what's going on -

http://img.photobucket.com/albums/v106/Knopf/adobe002

Do you see the small black box by my text? That's new, I've never seen that before,and I can't click on the "Layer 1" in my layer box to edit the text.

Also I can't add a new layer unless I totally flatten the image. It's never done this before and I'm wondering if I accidentaly hit something while using the Pen tool.

I'm on Window's XP. I did a System restore and it didn't help either.

Thank You~
Heather

Answer
Yikes, Heather, I couldn't log into your pictures and see what you're talking about! But this is a weird problem and I'm not sure I have the answer anyway.

Why don't you send me the screen shot via email instead of trying to have me log onto your album -- lizal@little-works.com -- and I can take a look at it that way.

Also -- one thing you could try is resetting your Photoshop preferences. To do this, launch Photoshop, and hold down Alt+Ctrl+shift. When asked to reset the preferences say yes. But before you do this, save any custom things you've created like patterns, actions, styles, brushes, gradients, shapes and color palettes, etc. These will also be reset, so make make a backup copy of your whole Photoshop preferences file before you reset it.

The other thing is to completely uninstall and reinstall the program, but often Photoshop will respond to its preferences being deleted, so you might try that first.


Meanwhile, here are some resources for Photoshop problems that might shed some light:

1. Photoshop 911: These people are usually pretty good at system stuff, and you can ask questions here:
http://www.photoshop911.com/emergency.html

You can also search their archive of questions.

2. Photoshop Cafe:
http://www.dreamweavercafe.com/cafe/forumdisplay.php?fid=16

If that link doesn't take you to the Photoshop area (even though the link says dreamweaver?!) just click on The Cafe, which will take you to the start page for the forums. Then you'll see The Panel in the 3rd section down, which contains discussion for Photoshop.

Hope this helps some anyway, and I'll look to receive your screen shot.

Lisa