Expert: Candice Anderson - 6/14/2007

Question
Candice
I have already spoken to another expert on this matter, however the first response did not solve my problem. I have done what she instructed, but photoshop does not recognize my external hard drive in the menu selection for some reason. All other programs have no trouble seeing this external drive. Can you help me further? I am enclosing the first letter to save us some time.


Subject     scratch disk is full

Question     I do a lot of Photoshopping on my 17" iMac.

I now get the "scratch disk is full" message. I purchased a 500GB external hard drive to solve the problem, but now I don't know how to get Photoshop to recognize the external drive. What do I do?
Answer     Hi Jaye,

Sounds like a nice external! To get Photoshop to recognize it as your scratch disk, just go to the Photoshop pulldown menu, and select Preferences. Then, from the submenu, select Plug-Ins and Scratch Disks. Next you'll see a dialog box that asks you which drive(s) you'd like to assign for scratch, and then just navigate to your external. You can assign up to four scratch disks.

This is what the menus look like:
http://little-works.com/all_experts/scratch.html  

Answer
Jaye,

ya..that was the right answer.

My guess is that you can't point to the external hard drive, because it treats it like it would a flash memory, a disk, etc...it's just external memory. You need to get more memory for the inside of your computer OR delete stuff.

I could be wrong about this though. Have you tried actually installing the harddrive as apposed to plug and play?

before doing anything, not sure if this will work, update your adobe software and your quicktime. That seems to solve a lot of stuff.

you do have a gig of ram...right?