Expert: Candice Anderson - 11/11/2007

Question
QUESTION: Everytime I try to open adobe photoshop 7.0 on my computer it was load up as usual and shut down. I tried re-installing but it still happens continuously. But on my computer guest page, my photoshop work just fine. I ran the program and it said the workspace folders missing and that Photoshop is locked. I was wondering how to unlock photoshop?

ANSWER: You need to go to the admin page and reinstall your photoshop again.

If that is where you are...the only thing that I can think of is that you need to update your quicktime. It sounds silly, but I had a problem like this and that's what fixed it.



---------- FOLLOW-UP ----------

QUESTION: I've just downloaded quicktime, it still don't work. I've tried re-installing again and still did the same thing. My admin page don't work and my guest page work. I don't know why?

Answer
mmm...

I don't think it's a photoshop problem. It sounds like something in your registry has been deleted. The only reason I say this is because you've reinstalled the program, and your workstation didn't come back - you shouldn't be able to completely delete something from photoshop.

I would a registry check and a virus check.