AboutJan Eskes Expertise Completed all Kings Quest games and can help with Battle tactics, clues
& hints, and installation problems. I can also help with Myst, Riven and
Myst III Exile - Schizm - Diablo, Diablo II Expansion - Morrowind the
Elder Scrolls Expansion - Lightbringer - Beyond Atlantis 1 & 2 and many,
many more games.
Experience I can also help with Diablo II, Myst, Riven and Myst III Exile.Plus Morrowind, NWN,Divine Divinity, Uru....
Expert: Jan Eskes Date: 9/28/2007 Subject: Help installing Morrowind
Question Hey, my name is Jack. the other day I bought Morrowind and when I go to install it, it brings up an error. After clicking yes when it asks would I like to install, and when the installshield setup is just about done loading it says : An installation support file: (big long file name endind in \itrs.dll or something) could not be installed, access denied.
Any idea what might be going on and how I could fix it?
Thanks in advance, Jack
Answer Jack,
I'm assuming your computer has at least the min specs for the game to run properly. Sometimes it's just a glitch at installation. Before you try to reinstall, you will need to totally uninstall ALL programs Morrowind has downloaded. Even though you had not completed installation, trust me, files were installed on your computer. Go to your Control Panel, click on Add Remove Programs, find the Morrowind file and uninstall. Then check your C: drive to make sure ALL folders are deleted. If you haven't defragged your computer in a while, you might want to do that too. Shut your computer down and restart. Turn of any Virus programs you may have running and try to reinstall Morrowind. It is VERY important that you make sure before you reinstall that you have removed all of the previous Morrowind programs.
Good luck, I'm sure you will enjoy the game, it's one of my favorites.
