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| Rating(1-10) | Knowledgeability = 9 | Clarity of Response = 9 | Politeness = 10 |
| Comment | His answer resolved most of my concerns, and I was able to move forward right away with trip planning. I did have to follow up with the airlines to ask about where I could check in, but Roberto's answers made it easier to know what to ask when I called. | ||
General expertise and knowledge of airport procedures related to air travel. Questions concerning baggage and cargo, pets, minors, persons with disabilities, catering, security, weight and balance, airline alliances - codeshare flights and immigration requirements. Top expert on this category with more than 900 questions answered so far. Please do not send questions regarding best fares and airport parking.
Thirty years of experience in the airline industry implementing alliances, codeshare programs, operational procedures and related training for airport'staff.
Education/Credentials
MBA Logistics, Marketing and Customer Services.

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