Expert: Roberto Gomes - 4/23/2008

Question
Roberto,

Could you tell me something about the so called Rule 240?
Can I invoke it to have my rights observed?
Thank you for your help.

Answer
Dear Renner,

Rule 240 supposedly offers fliers a remedy. When invoked, the rule is believed to make ticket agents automatically rebook a stranded passenger on another flight — even on another airline.

But it's more complicated than that, say travel agents, travel law experts, frequent fliers and airline officials.

Before 1978, when airlines were government-regulated, there really was a Rule 240 that required airlines to put a passenger on another flight or another airline if they were to blame for a delayed or canceled flight.

After deregulation in 1978, each airline was responsible for coming up with its own policies for customers affected by delays and cancellations. These are spelled out within their contract of carriage, which some airlines still refer to as Rule 240.

It's good to know an airline's policy, as carriers are not always eager to lose revenue by putting passengers on other airlines. The provisions also tell passengers what they're entitled to if they're stranded overnight, such as a hotel stay, ground transportation and food.

The best advice of all?

Be nice ! The ticket agents are getting blasted by everyone when there are delays, so when you walk up and are really nice to them, they seem more willing to make sure you get to where you need to go.

Hope this helps.
Best Regards,
R. Gomes