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Air Travel/Incorrect Info

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Expert: - 5/1/2009


Question
Is the ticket agent responsible for passing on the wrong information? I was issued a voucher April 28, 2008.  I later spoke with a representative who advised me that the voucher would expire the last day of April. I was attempting to make my reservation on April 30th. It was   just at that time that I learn the voucher expired on the 28th.  Needless to say, I was very hurt.  Would the airline at any time consider waiving the expiration date?

Answer
Dear BJ,

Normally vouchers have a expiration date printed on. If it's not the case and if you have the name/location of the agent that gave you this incorrect info, you can try to ask for a waiver, but I believe after one year, it will mostly unlike.

Best Regards,
R. Gomes

Air Travel

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Roberto Gomes

Expertise

General expertise and knowledge of airport procedures related to air travel. Questions concerning baggage and cargo, pets, minors, persons with disabilities, catering, security, weight and balance, airline alliances - codeshare flights and immigration requirements. Top expert on this category with more than 900 questions answered so far. Please do not send questions regarding best fares and airport parking.

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Thirty years of experience in the airline industry implementing alliances, codeshare programs, operational procedures and related training for airport'staff.

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MBA Logistics, Marketing and Customer Services.

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