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Air Travel/Northwest xlling flights - I'm flying on airmiles and meeting elderly parent

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Expert: - 7/30/2007


Question
in 2 weeks, I will be making many connections on a "free" (airmile) ticket via Northwest, who is currently in the news for cancelling flights. I will be meeting my sister and elderly mother, also flying northwest.  Given all of the controversy with NWA right now, would you advise buying a ticket on an alternate airline? What is NWA's responsibility to us if they cancel our flights?  They fly out of Canada to Minneapolis then Springfield. I fly Grand Rapids-Detroit-Memphis-Springfield.  This all takes place 8/13 (Monday!!)  HELP!!

Answer
MJP,

Since your "redemption ticket" has no commercial value and does not any fare on it, NWA (just like any other airline in the same situation) in case of cancellation of any flight of your itinerary will accommodate you in its next available flight. I strongly recommend you to buy a refundable alternate ticket with other airline.

Hope you won't find any problems.
Best Regards,
R. Gomes

Air Travel

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Roberto Gomes

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General expertise and knowledge of airport procedures related to air travel. Questions concerning baggage and cargo, pets, minors, persons with disabilities, catering, security, weight and balance, airline alliances - codeshare flights and immigration requirements. Top expert on this category with more than 900 questions answered so far. Please do not send questions regarding best fares and airport parking.

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Thirty years of experience in the airline industry implementing alliances, codeshare programs, operational procedures and related training for airport'staff.

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