Expert: Roberto Gomes - 9/2/2007

Question
ABOUT 5YRS AGO I TRAVELED ON AMERICAN AIRLINES AND ENCOUNTER SO MANY PROBLEMS BETWEEN FLIGHT CANCELED ON THE WAY DOWN AND MISSED CONNECTION DUE TO THAT MISSED FLIGHT AND RETURNING HOME THE SAME THING, FLIGHT CANCELED OUT OF BAHAMAS, FLIGHT OUT OF MIAMI (CONNECTING) DELAYED 5 HOURS AND THEN WAITING 1 1/2 FOR LUGGAGE TO COME OFF PLANE. ( THIS WAS WHEN THE EGYPTIAN AIRLINE CRASHED OFF NEW YORK) I WROTE A LETTER OF COMPLAINT TO AMERICAN AIRLINES AND RECEIVED ONLY A 150$ DOLLAR VOUCHER FOR FUTURE USE WITH IN 1 YR.. WELL I EXPLAINED TOO THEM IN MY LETTER THAT I DID NOT TRAVEL OFTEN. I NEVER USED THE VOUCHER BECAUSE WE NEVER TRAVELED SINCE THEN BUT MY QUESTION IS CAN I ASK FOR THEM TOO EXTEND THIS VOUCHER OR IS IT TOO LATE TO DO ANYTHING ABOUT IT.  DOES AMERICAN AIRLINES HOPE YOU DON'T TRAVEL AND NOT USE THE VOUCHER AND THAT IS WHY THEY GIVE YOU ONE YEAR?  THANKS.  MICHELE

Answer
Dear Michele,

You can try to write AA back, but I believe that since 5 years have passed by, your chances to receive a new credit will be minimal. Tell them about any future travel you are planning that you are consider doing business with them again. Maybe you'll receive any good news. You need to try.
Hope you get it.

Best Regards,
R.Gomes