About Katie Expertise I answer questions about the AllExperts service. For example: How does the system work? What are the reasons for this particular policy or feature?
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Experience
BA in Economics (minor in Computer Science),
Columbia University
MS in Technology Management,
Columbia University
Question I've always wondered exactly what gets sent to a Questioner when a question is rejected by an Expert using one of the "pre-cut" one-click rejections choices. For example, if I select "I believe this is a homework question", what message gets sent to the Questioner? Do you guys have all of those "boilerplate" responses up somewhere where we can have a look at them. I ask this because, if I knew the exact wording of these canned responses, I can decide whether it is appropriate for the particular case, or if something more personalized is necessary.
Answer Great Question:
___ - indicates the text of the question.
Option: Sorry, this is outside my expertise.
Email: Your question was "____". But this is outside of my expertise.
Option: This question is too long and involved for me to help with.
Email: I'm sorry, but the question is too long and involved to give it the considered answer it deserves.
Unfortunately our free service can only answer short, discrete questions.
Option: This is a rude, non-serious question.
Email: I'm sorry, I can't help with that.
Your Question was "____"
Option: This is one follow-up too many.
Email: I'm sorry, I can't answer your follow-up question.
I can only answer one or two follow-ups per questioner. I hope you understand.
Your Question was "____"
Option: Send the questioner a <You're Welcome> note.
Email: You are very welcome.
Your Question was "____"
Option: This is a duplicate question. I've answered it before.
Email: I have already answered this question for you once before.
Your Question was "____"
Option: I don't understand the question / There is no question here.
Email: I'm sorry, but I don't understand the question.
Your Question was "____"
Option: I believe this is a homework question.
Email: Sorry, but I don't answer homework questions.
Your Question was "____"
Option: Explain to the questioner why you can't answer this question.
Email: Hello! The expert can't answer your question because ...
