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Hi Katie,
As a new expert, I am just getting into the groove here.  But I do have one question regarding the Question Pool.  I picked a couple of questions to answer from the pool mainly to practice answering.  I received a nice response from one of the askers thanking me for my help.  Quote: "Thanks Brian, but this response is several months late. This question was asked in May. I have no idea what happened, but I appreciate your help anyway. Ken"
My question to you is: Why was this asker not told that placing his question in a pool may mean that an answer could come months (years?) later.  When the answer is emailed to him, I think it should come with a disclaimer as to why it is so late.  I'd appreciate any comments on this.  Thank you,
Brian

Answer
Hi, Brian.

I apologize for the late response. I've been staffed on another About.com project and I find I can not devote as much time to AllExperts I as would like.

I have changed the Question Pool so that it only displays questions that have been asked within the past month so this does not happen again.

I am also working on the disclaimer that will be automatically added to the email when the question is sent out.

Thanks for the great suggestion.

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Katie

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I answer questions about the AllExperts service. For example: How does the system work? What are the reasons for this particular policy or feature?

Please note that I CAN NOT fix bugs, troubleshoot or deactivate/reactive your account. Such issues must be processed and documented through our Tech Support ticketing system. If you have a tech support or administrative issue, please Submit it Here.

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BA in Economics (minor in Computer Science), Columbia University
MS in Technology Management, Columbia University

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