Expert: Andy Mendyk - 4/18/2004

Question
hi... have you ever heard any thing about priceline .com ? we booked a trip to aruba through them we got a great deal our trip is july 12th to july 17th ..they have changed our flight once already we cant change it now that it is booked . i have e-mail the wyndham {thats were we will be staying }but have gotten no responce from them should i just call them to confirm our resesvations with them .i know i have to keep checking the air lines .thank you lori

Answer
Hi!!  Dealing with priceline, cheaptickets, and LCC'S (low cost carriers) always have problems kind of built into them. Their function is to fill seats, and not necessarily fly on schedule. This is why other carriers charge more, but they are very reliable on schedules. E-mailing to/from Aruba takes some time on their end. I normally wait about 5 working days for any replies back to me. If it does get more than 5 working days and you do not get a reply, by all means, contact them by phone. Once your reservation is satisfactory, ask them to send an E-Mail confirmation regardless. This way, if anything gets "lost" on their end by the time you arive, you have a piece of paper with info and accomodations that they agreed to. It doesnt happen often, but a few times my reservations could not be found when I arrived at hotels I booked at! When traveling Internationally..always have paper documents. They can be real timesavers!!   Any other info you need..please get back to me!!!