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About Richard Hixenbaugh
(Top Expert on this page)

Expertise
Auto insurance claims procedure, auto coverage, liability issues, auto damage questions, how to deal with the insurance company, loss of use and diminished value.

Experience
I have been involved in the insurance industry for over 20 years. I have experience in underwriting, sales, claims adjusting, auto damage estimating, auto value appraising and diminished value appraising. I have testified as an expert witness over 10 times.

Education/Credentials
Completed all required courses for the Florida Property-Casualty agents license and the Florida claims adjusters license. I have attended various courses on auto damage estmating, vehicle appraising and am ASE certified in collision damage analysis.

Past/Present clients
My company has done work for consumers nationwide.

   

You are here:  Experts > Autos > Auto Insurance > Auto Insurance Claims

SubjectDate AskedExpert

rear ended11/19/2009Richard Hixenbaugh
  Q: I was rear-ended 2 weeks ago in Missouri while sitting at a red light. Minor damage to car, minor ...
  A: You should request the insurance adjuster send you a letter or an email that explains in detail the ...
insurance claim11/19/2009Ron Cercone
  Q: I bumped into a car that had stopped directly behind me while I was backing out of a parking spot. ...
  A: Well unfortunately your policy says once you turn in the claim, your insurer has the right to settle ...
Should I withdraw my auto claim?11/18/2009Charlie Barone
  Q: My husband parked my car at a parking lot and it was backed into a spot. When he got back to the ...
  A: The vehicle's on-board computer may have a record of the air bag deployment, in which case the speed ...
liability of lienholder11/18/2009Ernest Ferraro
  Q: Our company has recently terminiated an employee. The employee is listed on the title as registered ...
  A: Sam, If you are in the business of leasing or financing vehicles than you have no liability ...
claim Nego II11/17/2009Ernest Ferraro
  Q: Hey Ernesto this is my last question you have helped me so much!! the last message you sent me you ...
  A: Three important factors: (1) What do your medical records show (your recovery will be based on the ...
Claim Nego11/17/2009Ernest Ferraro
  Q: 000 that's the norm here in Georgia.I think I could talk the insurance company into a decent ...
  A: I can't really make an accurate comment on the value of your injury without looking at the whole ...
Claim Nego11/17/2009Ernest Ferraro
  Q: 000 that's the norm here in Georgia.I think I could talk the insurance company into a decent ...
  A: The police report is THE key written element to the liability portion of your claim. Having the ...
Diminished Value / Loss of use11/17/2009Charlie Barone
  Q: my question is are these two situations the same when you are involved in a auto accident. I got a ...
  A: Mike, Depending on the language in your policy, you may be owed for rental car costs or loss of ...
Claim Nego11/17/2009Ernest Ferraro
  Q: 000 that's the norm here in Georgia.I think I could talk the insurance company into a decent ...
  A: Mike, I would hire an attorney - plain and simple. I know that sounds like a standard answer ...
Questionable Settlement Offer11/17/2009Richard Hixenbaugh
  Q: My husband was rear ended on Sept 29th. We received a total loss settlement offer from the at fault ...
  A: CCC has been sued many times over its valuation practices. The insurance company has no interest in ...
Minor accident..but found out no coverage11/17/2009Richard Hixenbaugh
  Q: While backing out of a parking space my car hit another traveling the wrong way on a one-way street. ...
  A: I'm sorry this response was a bit slower. The approach you outlined may have been successful if ...
Attorney or Not11/17/2009Claims Guy
  Q: Greetings, I was in a accident on 9/21/09 and I just completed my Physical therapy and medical ...
  A: An attorney will probably get a larger settlement, but will also charge you between 30% and 50% of ...
Minor accident..but found out no coverage11/17/2009Richard Hixenbaugh
  Q: While backing out of a parking space my car hit another traveling the wrong way on a one-way street. ...
  A: Don't bother with an attorney, they likely will not want to get involved in this. Yes you should ...
Fair or not Fair in regards to Diminished Value11/15/2009Ernest Ferraro
  Q: 54 and stated that the actual NADA ACV was $12,500 the insurance company then states in the letter ...
  A: Paying out as little as they can and taking as much of your money is the whole point behind every ...
salvage retention form requirement11/14/2009Ernest Ferraro
  Q: Ferraro, My vehicle was totaled by the cited driver in an accident. It was towed to a storage ...
  A: I'm a licensed attorney in New York but not Florida so I can't give you an opinion with respect to ...
release of all claims11/14/2009Ernest Ferraro
  Q: I was involved in an accident that was clearly the other operator at fault. I reported to my insurer ...
  A: I'm not sure I understand the question. Is the insurance company offering to pay pay you less than ...
Fair or not Fair in regards to Diminished Value11/14/2009Ernest Ferraro
  Q: 54 and stated that the actual NADA ACV was $12,500 the insurance company then states in the letter ...
  A: Mike, I think it would be helpful to define a few terms: Diminished Value (DV) is the loss in ...
Truck Theft11/14/2009Rob Painter, Ase, CFEI, CAFATE
  Q: On a transponder key. I had a vechile stolen with it How does that happen? I though that was purpose ...
  A: Here is the story. If your ins company denied you, you are guilty till proven innocent. The ...
Total Loss Repair Reimbursment11/14/2009Charlie Barone
  Q: I was 3rd in a 4 car pile up in MA. My car will likely be totalled. Can I recover any of the money ...
  A: The term used to compensate a person for a total loss is actual cash value (ACV), which is defined ...
comprehensive coverage damage claim11/14/2009Charlie Barone
  Q: A friend of mine had his car totaled a couple of weeks ago in a roll over. I was in the accident ...
  A: Phil, I would tell your friend to ask the insurance company how they were able to determine the ...
Total Loss Entitled to Reimbursment for Repairs Previously Made?11/14/2009Richard Hixenbaugh
  Q: I was 3rd in a 4 car pile up in MA. My car will likely be totalled. Can I recover any of the money ...
  A: You should file this claim with your own insurance company. Since there are multiple cars and ...
General insurance query11/13/2009Richard Hixenbaugh
  Q: I have an always-garaged top-of-the-line 1999 Honda Accord EX with 24,000 miles in showroom ...
  A: (I almost feel like Dear Abby) All vehicles depreciate in value with the passage of time and use. ...
car totalled11/13/2009Richard Hixenbaugh
  Q: I live in Connecticut. I received a settlement check of about $7000 from the auto insurer of a ...
  A: There is no way to reverse the Salvage title. Once an insurance company totals out a vehicle they ...
mva w/personal injury11/13/2009Ernest Ferraro
  Q: Since breaking cervical spine stabilizing plate in 1/08 MVA, I've languished in pain,anxiety & self ...
  A: Lynn, Sorry to hear about that awful sounding situation. There's nothing more frustrating than ...
1st Party vs 3rd Party Claims11/13/2009Charlie Barone
  Q: I got into a car accident a week ago. The police report provides clear evidence that the other ...
  A: Outside of the deductible, which you will have to pay under your coverage, the amount paid for the ...
Accident, Insurance & Registration issue...11/13/2009Richard Hixenbaugh
  Q: My husband & I purchased a vehicle from his boss back in Dec. 2008. The vehicle is financed through ...
  A: Although it may take several days for everyone at your insurance company to verify everything, this ...
Insurance claim fora minor11/12/2009Ernest Ferraro
  Q: My 14 yr old daughter was in a car accident as a passenger in a car that was ticketed for the ...
  A: Dave, I can't really give you an estimate of what the claim should settle for based only on the ...
bicycle accident11/12/2009Ron Cercone
  Q: First-thank you for your time. I had a bicycle accident in Jan. of this year. A fencing company ...
  A: This is why you need an attorney. This is not a simple "soft tissue" injury claim. A good attorney ...
Insurance coverage & umbrella policy11/12/2009Richard Hixenbaugh
  Q: My husband's company is changing their policy -- they've provided him with a car for years, and now ...
  A: Yes the commercial policy will cost more. In some cases you can add an endorsement onto your ...
denial of auto claim11/12/2009Richard Hixenbaugh
  Q: A few days ago I was pulling out of a parking lot onto a road. The car in front of me started to ...
  A: You should not worry at all. Your insurance company will handle the entire process. If you are ...
Checks Checks Checks11/12/2009Charlie Barone
  Q: but I got a call today that I also have a check coming for Diminished Value of vehicle made out to ...
  A: Mike, Be sure not to sign a release of ALL CLAIMS arising from the accident. If you are unsure, ...
insurance title11/12/2009Richard Hixenbaugh
  Q: i am a wholesale dealer and i bought a vehicle at a manheim auction that was announced clean title ...
  A: As far as I know there should always be an announcement of a salvage or rebuilt title if the auction ...
car accident11/11/2009Ernest Ferraro
  Q: I was parallel parked on a street with oncoming traffic. I looked through my rear mirror and did not ...
  A: Ms. Torres, It's hard to give you a definitive answer to your question because there's some ...
Diminished Value check coming11/11/2009Charlie Barone
  Q: that has front end damage valued at $8,000 the car has 34,000 miles on it and is in repair right now ...
  A: Mike, Diminished value losses are based on the value and nature of the car that was damaged, ...
insurance judgement11/11/2009Richard Hixenbaugh
  Q: 4 years ago, son uninsured, was in accident. insurance company now has a judgement against him for ...
  A: Every company is different. You will just have to call them to see what they will accept. Initially ...
HELP!11/11/2009Richard Hixenbaugh
  Q: I was out of town to go shopping with my sister on March 21, 2009, while at the mall we were ...
  A: The first thing you have to realize is that the insurance company has no interest in treating you ...
Dealing with Geico Claims Adjuster11/11/2009Richard Hixenbaugh
  Q: My wife was hit by a Geico policy holder. We have State Farm. Are we better of dealing with Geico ...
  A: Kelly, You can always fall back to your own insurance company. So to start with you should contact ...
Personal Injury Jury Trial11/10/2009Richard Hixenbaugh
  Q: in July of 2006 I was involved in a car accident. I was eight months pregnant with my last child. ...
  A: I don't mean to disappoint you, but you should not proceed with this case unless you have anb ...
no fault auto accident11/10/2009Ron Cercone
  Q: My wife and I were stopped at red light and was reared by a pickup going Lapp 50 miles hr. We both ...
  A: Between 2 and 4 times the medical bills plus other stuff. A lawyer can make the difference between ...
Insurance claim11/10/2009Richard Hixenbaugh
  Q: If someone were to total a vehicle resulting in injuries to the operator in the state of Rhode ...
  A: You are actually asking a legal question not an insurance question. But I will do my best. In many ...

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Questions by
Active Experts:
Rob Painter, Ase, CFEI, CAFATERon CerconeCharlie Barone
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Ernest FerraroAnneClaims Guy
Richard Hixenbaugh  

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