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Question
as earlier,, my truck was involved in an accident, not my fault. now state farm refuses to acknowledge my question "what happens to my factory warranty" since most of the damage happened to the drivetrain/steering components of the truck. The truck having only 22,000 miles it is covered 7year 70,000powertrain warranty expect the engine is 7year 100,000. Does this mean i loose all of my warranties once repairs are made or when the collision occured. even arizona dept. of insurance has no answer for this, "what happens to my factory warranty"
Hi James,
You must do everything to assure that the mechanical components are replaced with NEW Original Equipment Manufacturer parts (OEM).
If you allow State Farm to put used parts or non OEM mechanical parts
on your truck, that will VOID your warranty.
Your dealer will give you a letter to this effect that you can show State Farm. If there is still a problem, you should file a complaint with the department of insurance, although it sounds like they are not very helpful.
Is State Farm the insurance company of the person that hit you or are they your own company? If they are not your own company, you should consider processing the claim through your own company and have them subrogate recovery from State Farm.
I hope this information has been of help. Please write again if you feel that I can be of more assistance.
Sincerely,
Bennie
San Francisco Bay Area
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| Rating(1-10) | Knowledgeability = 10 | Clarity of Response = 10 | Politeness = 10 |
| Comment | state farm is my insurance, aaa is the at fault party. state farm wants to use pieces from another wrecked vehicle. since it's my choice to take vehicle to any repair facility. i just plain took it to the dealer. state farm is furious. they want other estimates, which is good i took it to another dodge dealer, same brand sold,, but the catch is they are a total different business, different owners. state farm's furiousity just doubled. thank you for all your help. will be asking more | ||
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Answers by Expert:
Bennie719
Expertise
I have extensive knowledge in Personal Auto, Homeowners Insurance and Personal Umbrella coverage. I am also thoroughly familiar with claims handeling procedures. Will answer questions related to the above.
Experience
Experience in the area: Served as an expert at askme.com from 7/2000 thru 10/2002 in the catagories of general insurance, auto and home insurance. Answered 422 questions before that site closed. Licensed in California since 1961, first in Life and Health for 2 + years and as a Property/Casualty Agent/Broker since 1964. I sold my business and took early retirement in 1998. Still maintain a valid California Property/Casualty Agent/Broker license.
I have been a volunteer at allexperts.com since 2002. I can provide assistance in the following fields: Property and Casualty Insurance, Insurance Law, Auto Insurance Claims.
Education/Credentials
not applicable
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